Refund policy

Refunds & Order Issues

ACTI Marketplace is a multi-vendor platform.
Each order is fulfilled by an independent ACTI graduate.

Sellers are responsible for:

• Order accuracy

• Packaging

• Shipping

• Delivery

• Refunds

• Replacements

• Customer service

If there is an issue with your order, the buyer must contact the seller directly.

ACTI may step in only when:

• A seller does not respond

• A seller refuses to follow marketplace policies

• A pattern of customer complaints occurs

ACTI does not refund on behalf of sellers.
Sellers must follow the ACTI Refund & Dispute Policy.